Comfort meets design
Minimal by design. Premium by feel. Sparkery is comfortable, durable and made to be worn 24/7.
NEW TO SPARKERY?
Getting started is simple.
Follow these four steps to start your journey.
01
Download the app
Get the Sparkery app from the App Store or Google Play.
02
Create your account
Set up your profile and tell us about your goals.
03
Pair your device
Connect your wearable or smart scales in just a few steps.
04
Complete onboarding
Answer a few quick questions so we can personalise your experience.
TROUBLESHOOTING
Having issues?
Find solutions to the most common technical problems.
Battery life tips
Bluetooth pairing help
Sync troubleshooting
Common fixes
FAQs
Browse help by topic
The most common questions about your Sparkery membership, answered.
Orders & Delivery
Where is my order?
How long does delivery take?
What is your returns policy?
Devices
How do I pair my wearable?
How do I pair my smart scales?
My device won't connect
App & Account
How do I reset my password?
How do I update my profile?
Why can't I see my data?
Technical
Why isn't my data syncing?
How do I update firmware?
What devices are supported?
Let's fix it together.
Can't find what you're looking for? Our UK support team is on hand to help — just drop us a message and we'll get back to you within 24 hours.
UK support team
Secure & private
Email Support
Get help from our team. Response within one business day.
Help Centre
Browse articles, guides and videos from our help centre.
Live Chat
Chat with our team Monday-Friday 9am-5pm (GMT).
